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If you have a new notebook computer, make sure the computer actually has a CD/DVD drive.

If you upgraded your computer to Windows 10 or to Windows 8 and the drive was working before, but is no longer working correctly, you can save time by skipping to Clear the upper and lower registry filters to remove the upper and lower control filters from the registry. Chinese a window does not open when you insert a disc into the drive and the drive does not display in File Explorer, then Windows does not recognize the drive.